Rejected Fingerprints
On rare occasions, fingerprints are rejected and deemed unusable. Sometimes fingerprints are rejected due to poor ridge detail, dry skin, sweaty hands, smudging, too much ink or too little ink, or missing card information. If your fingerprints are rejected due to fingerprint quality (your rejection notice must state that the FBI/WSP/law enforcement agency has deemed the quality of fingerprints too low to be used), we will reprint you for free within 14 days of the date on the rejection letter. Submit your receipt* and rejection letter indicating the rejection due to the quality of fingerprints or a letter from the FBI stating the fingerprints are unclassifiable to us, and we will re-roll.
We do not offer refunds on fingerprint services but will provide you with additional ink & roll fingerprint cards when we re-fingerprint you. You must have submitted your fingerprint cards within 30 days of being fingerprinted to be eligible for reprints. You must also schedule a re-print appointment within 14 days of the date on your rejection letter.
If your fingerprint submission was rejected due to the applicant’s failure to correctly fill in supplemental forms, incorrectly filling in the top section of the fingerprint card, failure to pay fees required by the requesting agency, or other process errors. In that case, you must be fingerprinted again at your own cost.
Please note that fingerprint technicians are ONLY responsible for checking that the applicant has entered their name, dob, and signature on the top of the card, and the technician must sign and date the fingerprint card. All other fields are the applicant’s responsibility.
