Terms And Conditions

Effective: June 2025

Full payment is required to confirm all fingerprinting and notary appointments. We accept debit cards, credit cards, and Apple Pay. Cash is not accepted for deposits or advance payments.

• In-Store Fingerprinting Appointments:
  A non-refundable deposit is required to reserve your appointment. The remaining balance is due at the time of service.
• Mobile Fingerprinting Appointments:
  The full mobile travel fee must be paid in advance to confirm your appointment. Fingerprint cards are charged separately. Cancellations made at least 24 hours in advance are eligible for a refund. Same-day cancellations are not refundable.
• Mobile Notary Services:
  Full payment is required to confirm your booking. Additional fees may apply for hospital visits, Power of Attorney signings, or special location access. Remaining balances are due at the time of service.
• Corporate or Group Appointments:
  Group services must be paid in full prior to confirmation. Live scan-to-card services are available upon request. Please contact us directly to schedule.

On rare occasions, fingerprints are rejected and deemed unusable. Sometimes fingerprints are rejected due to poor ridge detail, dry skin, sweaty hands, smudging, too much ink or too little ink, or missing card information.  If your fingerprints are rejected due to fingerprint quality (your rejection notice must state that the FBI/WSP/law enforcement agency has deemed the quality of fingerprints too low to be used), we will reprint you for free within 14 days of the date on the rejection letter.  Submit your receipt and rejection letter indicating the rejection due to the quality of fingerprints or a letter from the FBI stating the fingerprints are unclassifiable to us, and we will re-roll. 

We do not offer refunds on fingerprint services but will provide you with additional ink & roll fingerprint cards when we re-fingerprint you. You must have submitted your fingerprint cards within 30 days of being fingerprinted to be eligible for reprints. You must also schedule a re-print appointment within 14 days of the date on your rejection letter.

If your fingerprint submission was rejected due to the applicant’s failure to correctly fill in supplemental forms, incorrectly filling in the top section of the fingerprint card, failure to pay fees required by the requesting agency, or other process errors. In that case, you must be fingerprinted again at your own cost.

Please note that fingerprint technicians are ONLY responsible for checking that the applicant has entered their name, dob, and signature on the top of the card, and the technician must sign and date the fingerprint card.  All other fields are the applicant’s responsibility.